MODULE 01 INTRODUCTION TO THE CABIN CREW PROFESSION
Introduction to the cabin crew profession
History and origin of profession
A day in the life of a crew member.
MODULE 02 LANDING THE JOB
Landing the job
Landing a job
Grooming and Personal Appearance.
MODULE 03 CABIN CREW HEALTHY LIVING / LIFE STYLE
Cabin Crew Healthy Living / Life Style.
Healthy Crew Life Style
Adapting to life Style and Changes.
The Pressures of Frontline Work.
Security and Safety while away from Base.
MODULE 04 INTRODUCTION TO AVIATION INDUSTRY
Introduction to the aviation industry.
Airlines, Charters, Private and Corporate jets.
Regulatory Agencies and Aviation Regulations.
Customs and Immigration for Air Travel.
MODULE 05 INTRODUCTION TO AIRCRAFT AND AVIATION FAMILIARIZATION
Introduction to aircraft and aviation familiarization
Theory of Flight and How aircraft fly.
Using Time Zones.
MODULE 06 CREW MEMBER CO-ORDINATION AND COMMUNICATION
Crew Member co-ordination and communication
Roles and Responsibilities.
Introduction to Crew Resources Management (CRM)
MODULE 07 CUSTOMER SERVICE
Interacting with the customers.
MODULE 08 MANAGING PASSENGER INTERACTIONS
Managing passenger interactions
Giving a command and making a request.
Flight and flight reactions.
Fear of Flying
Passenger with special needs
MODULE 09 SAFETY AND EMERGENCY PROCEDURES
Safety and emergency procedures.
Accidents and Survivability.
Evacuation and emergency procedure. IV. Turbulence.
Responding to Fire
Hypoxia and How to Recognize it.
MODULE 10 MEDICAL EMERGENCIES AND MEDICAL TRAINING
Medical emergencies and medical training
Emergency equipment on board (First aid kit. Emergency Medical Kit,
Automatic Defibrillator Personal Protection).
Basic First aid and Personal equipment.
CPR, AED and Personal equipment.
MODULE 11 INTRODUCTION TO DANGEROUS GOODS
Introduction to dangerous goods.
Hazard class definitions, Idendification and Recognition
Precautionary Measures-Enforcement and Reporting.
MODULE 12 AVIATION SECURITY
Threats to the industry-Bomb Threats, Hostage/ Hijacking, Threatening or Abusive Passenges
Recognizing and Responding to suspicious activities, Disruptive passengers and other threats
Cabin Crew’s Role in the Aviation Security.
MODULE 13 INTRODUCTION TO AIRLINE CATERING AND FOOD SERVICE
Introduction to airline catering and food service
Airline Catering and Industrial Training at Airport / Hotels.
Galleys and Equipment Familiarization
Service types and Levels.
Food and Service Hygiene.
GALILIO FARES (*ADVANCED COURSE)
PRICE AN ITINERARY
REQUEST FARE RULES
PRICE AN ITINERARY BY MILEAGE
REQUEST THE SYSTEM TO FIND LOWEST FARE
REQUEST EXCESS BAGGAGE CHARGES
THE MAIN FUNCTIONS OF FARES
FARE DISPLAY INFORMATIVE
ITINERARY PRICING FARE-DRIVEN AVAILABILITY BEST BY FARE
About Dehradun Academy
Dehradun Academy of Aviation (U/S Multani Edutech Pvt. Ltd) was set up , under the Company Act. 1956, Govt. Of India for giving preparing to understudies to common aeronautics division. India is the seventh biggest nation on the planet and the second biggest in Asia with a landmass of 3.29million sq. kms.