AIRLINE CABIN CREW (SYLLABUS)

MODULE 01 INTRODUCTION TO THE CABIN CREW PROFESSION

1. Introduction to the cabin crew profession
2. History and origin of profession
3. A day in the life of a crew member.

MODULE 02 LANDING THE JOB

1. Landing the job
2. Landing a job
3. Minimum Requirements.
4. Grooming and Personal Appearance.

MODULE 03 CABIN CREW HEALTHY LIVING / LIFE STYLE

1. Cabin Crew Healthy Living / Life Style.
2. Healthy Crew Life Style
3. Adapting to life Style and Changes.
4. The Pressures of Frontline Work.
5. Personal Health.
6. Security and Safety while away from Base.

MODULE 04 INTRODUCTION TO AVIATION INDUSTRY

1. Introduction to the aviation industry.
2. Airlines, Charters, Private and Corporate jets.
3. Regulatory Agencies and Aviation Regulations.
4. Customs and Immigration for Air Travel.

MODULE 05 INTRODUCTION TO AIRCRAFT AND AVIATION FAMILIARIZATION

1. Introduction to aircraft and aviation familiarization
2. Aircraft Familiarization
3. Theory of Flight and How aircraft fly.
4. Using Time Zones.

MODULE 06 CREW MEMBER CO-ORDINATION AND COMMUNICATION

1. Crew Member co-ordination and communication
2. Roles and Responsibilities.
3. Flight Preparations
4. Introduction to Crew Resources Management (CRM)

MODULE 07 CUSTOMER SERVICE

1. Customer Service
2. Interacting with the customers.

MODULE 08 MANAGING PASSENGER INTERACTIONS

1. Managing passenger interactions
2. Care Giving
3. Giving a command and making a request.
4. Flight and flight reactions.
5. Fear of Flying
6. Passenger with special needs

MODULE 09 SAFETY AND EMERGENCY PROCEDURES

1. Safety and emergency procedures.
2. Accidents and Survivability.
3. Evacuation and emergency procedure. IV. Turbulence.
4. Emergency Equipments.
5. Responding to Fire
6. Decompression.
7. Hypoxia and How to Recognize it.

MODULE 10 MEDICAL EMERGENCIES AND MEDICAL TRAINING

1. Medical emergencies and medical training
2. Emergency equipment on board (First aid kit. Emergency Medical Kit, Automatic Defibrillator Personal Protection).
3. Basic First aid and Personal equipment.
4. CPR, AED and Personal equipment.

MODULE 11 INTRODUCTION TO DANGEROUS GOODS

1. Introduction to dangerous goods.
2. Dangerous Goods
3. Hazard class definitions, Idendification and Recognition
4. Precautionary Measures-Enforcement and Reporting.

MODULE 12 AVIATION SECURITY

1. Aviation Security.
2. Threats to the industry-Bomb Threats, Hostage/ Hijacking, Threatening or Abusive Passenges
3. Recognizing and Responding to suspicious activities, Disruptive passengers and other threats
4. Cabin Crew’s Role in the Aviation Security.

MODULE 13 INTRODUCTION TO AIRLINE CATERING AND FOOD SERVICE

1. Introduction to airline catering and food service
2. Airline Catering and Industrial Training at Airport / Hotels.
3. Galleys and Equipment Familiarization
4. Service types and Levels.
5. Food and Service Hygiene.

GALILIO FARES (*ADVANCED COURSE)

1. DISPLAY FARES
2. PRICE AN ITINERARY
3. REQUEST FARE RULES
4. CALCULATIVE MILEAGE
5. PRICE AN ITINERARY BY MILEAGE
6. REQUEST THE SYSTEM TO FIND LOWEST FARE
7. REQUEST EXCESS BAGGAGE CHARGES
8. THE MAIN FUNCTIONS OF FARES
9. FARE DISPLAY INFORMATIVE
10. ITINERARY PRICING FARE-DRIVEN AVAILABILITY BEST BY FARE